SHIPPING AND RETURN POLICY

 

 

SHIPPING

Kool and spicy is a brand that care about the environment and prioritize sustainable production methods. By making made-to-order and limited quantity of clothes, we avoid overproduction, waste and overstock.
Made-to-order means that your garment would be create especially for you, handmade in our French and Ivorian workshops, please allow up to 7 to 15 days to process and produce the order and add shipping times stated below.

CUSTOMS FEES

Additional custom fees or taxes may occurred, depending on your residing country and local customs charges. Please check your country's import regulations before you place your order, note that we do not cover customs fees, duty and taxes, are at the receiver’s expense.

SHIPPING TIME

France 2 - 5 working days / Free shipping over 100 €

Europe 3 - 7 working days

U.S       5 – 8 working days

Rest of the world - 5-10 working days

If u need express shipping, contact us at koolandspiy@hotmail.com

RETURNS

Be aware that custom-made orders with your measurements are non-refundable.
Please look at our size chart before placing your order to prevent any complications.
We only accept returns if the item is in commercial sizes and does not exceed one article 10 days after delivery.
We accept returns, exchanges at our cost if the item we have sent you is defected, or incorrect 10 days after delivery.
Returned merchandise must be in original condition, with all tags still attached. Washed or worn clothing will not be exchange.

Please email koolandspicy@hotmail.com to process your return or exchange.